CEA’s participating residential insurers manage CEA policies on our behalf.
You can conveniently work with your residential insurance company to purchase and manage your CEA earthquake insurance policy.
They will process policy applications, renewals, bill payments, or claims.
How to manage your bill
The residential insurer that sold you your CEA policy handles all billing and payment options for your CEA policy.
This includes deciding what payment methods and schedules (including pay by credit card or monthly installments) are available to pay CEA policy premiums.
Questions about your policy coverages? You can also contact the residential insurer that sold you your CEA policy to find out how to review your earthquake policy details, or to make changes to your policy.
How to file a claim
If an earthquake has damaged your house, take these steps to file a California Earthquake Authority (CEA) claim with your residential insurer:
- Report your claim: Contact your residential insurer as soon as possible to start your claim. You can also check your CEA policy, or ask your residential insurer how coverage works for emergency repairs and Loss of Use– coverage that pays additional living expenses if you have to live elsewhere because of earthquake damage.
- Document damage: Be sure to take pictures of any earthquake damage to your house or its contents before you clean it up. The pictures will help support your claim.
- Keep a record: Keep all names, dates, phone numbers and email addresses handy from all your insurance-related communications. Keep receipts for any earthquake-related expenses you wish to include in your CEA claim.
Contact your residential insurer directly to start your claim.
Policy Management FAQs
Q: Who do I contact if I have an earthquake damage claim?
A. CEA participating residential insurance companies process all claims on our behalf. Please contact them directly if you have an earthquake damage claim.
Q: Where do I send my payment?
A. Make your CEA policy payment to the residential insurance company that sold you your CEA policy—not CEA. CEA participating insurers handle all billing for CEA policyholders.
Q: What payment options are available?
A. The residential insurance company that sold you your CEA policy decides what payment methods and schedules (including pay by credit card or monthly installments) are available to pay CEA policy premiums. Please contact them to see what options they offer.
Q: How do I renew my CEA policy?
A. Contact your residential insurance company or agent to renew your CEA earthquake insurance policy or get a copy of your renewal (also known as a declarations page).
Q: Where can I log in to see my policy details or pay my bill?
A. Contact your participating residential insurance company or agent (the company or agent you use for your homeowners, mobilehome, renters, or condo owners insurance), and ask them how to access your CEA policy and bill online.
Because CEA policies are serviced by our participating insurance companies, they are responsible for online access to your policy information and bill.
Q: How can I make changes to my policy?
A. Contact the participating insurance company or agent that you use for your CEA homeowners, mobilehome, condo, or renters insurance. Your CEA participating residential insurance company handles all changes to CEA policies, including renewals, coverage and deductible changes, and billing options.